Fawad Ahmad serves as Executive Vice President and Chief Operating and Customer Officer at ADT Inc., a leading provider of security and smart home solutions. In this pivotal role, he oversees the company's global operations, including field services, customer care, supply chain management, and technology platforms. Fawad drives strategic initiatives to enhance operational efficiency, elevate customer experiences, and leverage innovative technologies such as AI and automation to deliver seamless service across ADT's residential and commercial segments. With over 25 years of experience in operations, customer service, and digital transformation, Fawad joined ADT in 2021 from Comcast Corporation, where he spent more than 15 years in senior leadership positions. As Senior Vice President of Customer Operations for Comcast Cable, he led a workforce of over 20,000 across multiple regions, spearheading large-scale initiatives that improved Net Promoter Scores by double digits, reduced churn rates, and accelerated the adoption of digital self-service tools. His expertise in scaling customer-centric operations has been instrumental in transforming complex service environments into high-performing ecosystems. Under Fawad's leadership at ADT, the company has achieved record operational uptime, enhanced customer satisfaction metrics, and streamlined integration of advanced monitoring technologies. A recognized industry leader, he champions data-driven strategies and employee empowerment, positioning ADT for sustained growth in the evolving smart security landscape.