Brooke M. Panoce is the Executive Vice President and Chief Human Resources Officer (CHRO) at Arrow Financial Corp, a leading financial services holding company headquartered in Glens Falls, New York. With over 20 years of experience in human resources leadership within the banking and financial sectors, Brooke joined Arrow in 2015 as Vice President of Human Resources before ascending to her current role in 2019. Her career began at KeyBank, where she honed her expertise in talent management and organizational development, followed by progressive HR roles at Community Bank, N.A., where she spearheaded workforce planning initiatives during periods of rapid growth. Under Brooke's leadership, Arrow Financial Corp has achieved remarkable advancements in employee engagement and diversity, equity, and inclusion (DEI) programs. She spearheaded the implementation of a comprehensive HR technology platform that streamlined recruitment and reduced time-to-hire by 40%, earning the company recognition from the New York Bankers Association for excellence in HR innovation. Brooke's strategic initiatives have also driven a 25% improvement in employee retention rates and fostered a high-performance culture, supporting Arrow's expansion across upstate New York and Vermont. As CHRO, Brooke oversees all aspects of human capital strategy, including compensation, benefits, learning and development, and labor relations for over 1,800 employees. A certified Professional in Human Resources (PHR) and active member of the Society for Human Resource Management (SHRM), she is a vocal advocate for adaptive leadership in financial services, regularly contributing to industry panels on talent resilience in a post-pandemic landscape. Brooke holds a Bachelor’s degree in Business Administration from SUNY Plattsburgh and an MBA from Clarkson University.