Michael J. Jacobs serves as Executive Vice President and Chief Information Officer (CIO) at Arrow Financial Corporation, a prominent bank holding company based in Glens Falls, New York. In this pivotal role, he leads the company's information technology strategy, overseeing a comprehensive portfolio that includes cybersecurity, digital banking platforms, data analytics, and infrastructure modernization. Jacobs ensures that Arrow's banking subsidiaries, such as Glens Falls National Bank and Saratoga National Bank, deliver innovative, secure, and customer-centric technology solutions to support the company's growth and operational excellence. With over 25 years of experience in financial services technology, Jacobs joined Arrow Financial in 2000 after holding key IT leadership positions at regional banks in the Northeast. His career highlights include spearheading the implementation of advanced core banking systems, migrating legacy infrastructure to cloud-based environments, and enhancing cybersecurity frameworks to meet evolving regulatory demands. Under his guidance, Arrow has achieved notable milestones, such as launching a fully integrated mobile banking app that boosted customer engagement by 40% and earning recognition for superior data security from industry auditors. Jacobs is a respected leader in the banking technology community, holding certifications as a Certified Information Systems Security Professional (CISSP) and contributing to industry forums on fintech innovation. His strategic vision has positioned Arrow Financial as a forward-thinking institution, adept at leveraging emerging technologies like AI-driven analytics and blockchain for fraud prevention, while maintaining a commitment to community banking values.