Mary Jo Prigge is the Executive Vice President and Chief Service Delivery Officer at CCC Intelligent Solutions Holdings Inc., a leading SaaS platform provider for the property and casualty insurance economy. In this pivotal role, she oversees the global service delivery organization, ensuring seamless customer onboarding, implementation, and ongoing support for CCC's intelligent solutions that streamline claims processing, repair workflows, and vehicle valuation. Prigge's leadership focuses on driving operational excellence, enhancing customer satisfaction, and scaling services to support CCC's rapid growth and innovation in AI-powered insurance technology. With more than 25 years of experience in technology services and customer operations, Prigge has built a distinguished career championing client-centric strategies. Before joining CCC, she held senior leadership positions at Symantec and IBM, where she managed multimillion-dollar service portfolios, optimized delivery models, and led transformations that improved customer retention by over 30%. Her expertise in agile service delivery and digital operations has earned her recognition as a thought leader, including speaking engagements at industry conferences like InsurTech Hartford. Under Prigge's stewardship, CCC has achieved record-high Net Promoter Scores and accelerated deployment times for its cloud-based solutions, enabling insurers, repairers, and OEMs to thrive in a data-driven ecosystem. Passionate about fostering inclusive teams and leveraging emerging technologies, she continues to position CCC as the trusted partner for intelligent, end-to-end insurance solutions.