Shannon C. Dean serves as the Senior Vice President of Customer Service and Chief Sustainability Officer at California Water Service Group, a position that underscores her significant contributions to the utility sector and her commitment to sustainable practices. With a robust professional background in water utility management, Dean has been instrumental in steering the company towards innovative customer service solutions and environmental stewardship. Prior to her current role, she held various leadership positions within the company, gaining deep insights into operational efficiencies and customer engagement strategies. In her capacity as Senior Vice President of Customer Service, Dean oversees a team dedicated to enhancing customer experiences and satisfaction across California Water Service Group's extensive service area. Her leadership has been pivotal in implementing customer-centric initiatives that have improved service delivery and responsiveness. As the Chief Sustainability Officer, she plays a crucial role in advancing the company's sustainability agenda, focusing on water conservation, renewable energy integration, and reducing the environmental footprint of utility operations. Under her guidance, the company has launched several successful programs aimed at promoting sustainable water use among customers and communities. Dean's achievements are marked by her ability to blend strategic vision with practical implementation. She has been recognized for her contributions to the industry through various awards and accolades, reflecting her impact on both the company and the broader water utility sector. Her dedication to fostering a culture of sustainability and excellence in customer service continues to drive California Water Service Group forward, positioning it as a leader in the utility industry.