Sanjay Macwan serves as the Chief Information Officer at Sprinklr Inc. Class A, a leading enterprise customer experience management platform. With over 20 years of experience in information technology leadership, Macwan has built a distinguished career driving digital transformation and operational excellence across global organizations. He joined Sprinklr in 2021, bringing expertise from previous roles at Citrix Systems, where he spearheaded IT strategy and cloud migration initiatives, and at Dell Technologies, focusing on cybersecurity and infrastructure optimization. Throughout his tenure, Macwan has achieved notable milestones, including the successful implementation of scalable cloud architectures that enhanced system reliability by 40% at Citrix and the development of robust data governance frameworks that supported regulatory compliance in multinational environments. His strategic vision has consistently aligned IT operations with business objectives, earning him recognition such as the CIO 100 Award for innovative leadership. At Sprinklr, he oversees a comprehensive IT portfolio encompassing cybersecurity, enterprise systems, and AI-driven analytics infrastructure. In his current role, Macwan plays a pivotal part in Sprinklr's growth, leading initiatives to integrate advanced technologies like generative AI and unified data platforms to empower customer experience orchestration. Under his guidance, the company has accelerated its digital agility, enabling seamless global operations and fostering a culture of innovation. Macwan holds a bachelor's degree in computer engineering from Gujarat University and an MBA from the University of Massachusetts, complementing his technical acumen with deep business insight.