Steve McMahon is a seasoned technology executive with more than 25 years of experience driving customer-centric strategies across the software and cloud industries. Before joining Dynatrace, he held senior leadership roles at companies including Salesforce and Oracle, where he built and scaled global customer success organizations focused on enterprise adoption, retention, and expansion. His background also includes operational leadership in high-growth SaaS environments, emphasizing data-driven decision making and cross-functional alignment to improve the overall customer journey. As Executive Vice President and Chief Customer Officer at Dynatrace Inc., McMahon leads the company’s worldwide customer organization, overseeing customer success, support, professional services, and renewal operations. He is responsible for ensuring Dynatrace’s observability platform delivers measurable value to its enterprise clients while advancing initiatives that strengthen long-term relationships and accelerate platform adoption. Under his direction, the company has reported sustained improvements in customer satisfaction metrics and expansion revenue. McMahon is recognized for championing programs that combine deep product expertise with proactive engagement models, helping Dynatrace maintain high retention rates among its largest accounts. He frequently contributes to industry discussions on customer experience in complex IT environments and remains focused on aligning Dynatrace’s innovation roadmap with evolving enterprise needs.