Kristen A. Johnson is the President of Shared Services, Senior Vice President, and Chief Administrative Officer at H2O AMERICA, a leading provider of innovative water management and utility solutions. In this pivotal role, she oversees the company's enterprise-wide shared services operations, including human resources, information technology, finance shared services, procurement, and facilities management. Johnson's strategic leadership ensures seamless integration across business units, driving efficiency, compliance, and innovation to support H2O AMERICA's mission of sustainable water resource stewardship. With more than 25 years of progressive experience in corporate administration and operations, Johnson has built a distinguished career in the utilities and infrastructure sectors. She previously served as Chief Operating Officer at Aqua Dynamics, where she led a comprehensive reorganization of shared services that delivered $50 million in annual cost savings through process automation and vendor consolidation. Earlier roles at Global Utilities Partners honed her expertise in scaling operations for rapid growth, earning her the Utility Executive of the Year award from the American Water Works Association in 2020. Johnson holds an MBA from the Wharton School of the University of Pennsylvania and a BS in Management from Cornell University. At H2O AMERICA, Johnson has spearheaded transformative initiatives, including the rollout of an AI-powered shared services platform that boosted operational productivity by 30% and enhanced real-time decision-making. Her commitment to fostering a culture of inclusion and agility has elevated employee engagement scores to industry-leading levels, while her focus on ESG principles has positioned the company as a frontrunner in responsible water innovation. Under her guidance, H2O AMERICA continues to expand its impact on global water security.