Andrew M. Watterson serves as the Chief Operating Officer (COO) at Southwest Airlines, a position he has held since July 2017. In his role, Watterson is responsible for overseeing the airline's daily operations, ensuring the safety, reliability, and efficiency of its services. He plays a crucial role in shaping the company's strategic direction, focusing on enhancing customer experience and operational excellence. Under his leadership, Southwest Airlines has continued to maintain its reputation for outstanding customer service and operational performance. Before joining Southwest Airlines, Watterson had an extensive career in the aviation industry. He began his career at Continental Airlines, where he held various leadership positions, including Vice President of Airport Operations and Cargo. His experience at Continental provided him with a deep understanding of airline operations and customer service, which he brought to Southwest Airlines. Watterson joined Southwest in 2003 as Vice President of Ground Operations, and over the years, he progressed through several senior roles, including Senior Vice President of Airport Operations and Senior Vice President of Operations and Hospitality, before being appointed as COO. Throughout his tenure at Southwest Airlines, Watterson has been instrumental in implementing initiatives that have improved operational efficiency and customer satisfaction. He has led efforts to modernize the airline's technology infrastructure, streamline processes, and enhance employee training programs. His strategic vision and leadership have been pivotal in helping Southwest Airlines navigate challenges and continue to grow, maintaining its position as one of the most admired airlines in the industry.