Laura Capra is the Executive Vice President and Head of Retail Banking at Metropolitan Bank Holding Corp, a position she has held since joining the company in 2019. With over two decades of experience in the banking industry, Capra has established herself as a seasoned professional with a deep understanding of retail banking operations and customer service. Prior to her current role, she served as the Senior Vice President and Director of Retail Banking at Investors Bank, where she was instrumental in expanding the bank's branch network and enhancing its retail product offerings. At Metropolitan Bank Holding Corp, Capra oversees the strategic direction and day-to-day operations of the bank's retail banking division. Under her leadership, the company has successfully launched several innovative products and services aimed at improving customer experience and satisfaction. Capra's focus on digital transformation has been a key driver in the bank's growth, as she has spearheaded initiatives to enhance online and mobile banking capabilities. Her commitment to fostering a customer-centric culture has earned her recognition within the industry and contributed to the bank's strong reputation for service excellence. Throughout her career, Laura Capra has demonstrated a passion for mentoring and developing talent within the banking sector. She actively participates in industry forums and conferences, sharing her insights on the future of retail banking and the importance of adapting to changing customer needs. Capra's leadership style, which emphasizes collaboration and innovation, has been pivotal in positioning Metropolitan Bank Holding Corp as a forward-thinking institution ready to meet the challenges of the modern banking landscape.