Bill Pappas serves as the Executive Vice President and Head of Global Technology and Operations (GTO) at MetLife, Inc., a leading global provider of insurance, annuities, and employee benefit programs. In his role, Pappas is responsible for overseeing the company's technology strategy, digital transformation, and operational excellence across its worldwide operations. He leads a team of over 10,000 professionals dedicated to delivering innovative solutions that enhance customer experiences and drive business growth. Pappas brings extensive experience in the financial services and technology sectors to his position at MetLife. Prior to joining the company in 2017, he held leadership roles at renowned organizations such as JPMorgan Chase & Co., where he served as the Chief Information Officer for the Corporate & Investment Bank, and Citigroup, where he was the Global Head of Technology for the Institutional Clients Group. Throughout his career, Pappas has demonstrated a strong track record of successfully implementing large-scale technology initiatives, optimizing operational efficiency, and fostering a culture of innovation. Under Pappas's leadership, MetLife's GTO organization has made significant strides in advancing the company's digital capabilities and enhancing its technological infrastructure. He has spearheaded the development and implementation of cutting-edge solutions, such as the MetLife Digital Customer Assistant, which leverages artificial intelligence to provide personalized customer service. Pappas's strategic vision and commitment to excellence have been instrumental in positioning MetLife as a leader in the insurance industry, enabling the company to better serve its customers and adapt to the evolving market landscape.