Joan E. Dickinson serves as Senior Executive Vice President and Chief Retail Officer at MID PENN BANCORP, INC., where she leads the bank's retail banking division, overseeing consumer and retail lending, deposit operations, digital banking initiatives, and branch network strategies. With more than 25 years of experience in the financial services industry, Joan has built a distinguished career focused on driving growth, enhancing customer experiences, and implementing innovative retail solutions. Prior to joining Mid Penn in 2018 as Senior Vice President and Retail Banking Manager, she held progressive leadership roles at PSECU, Fulton Bank, and BB&T (now Truist), where she excelled in retail operations, sales management, and product development. Under Joan's leadership at Mid Penn, the retail banking segment has seen significant expansion, including the successful integration of multiple acquisitions that bolstered the bank's footprint across Pennsylvania. Her strategic initiatives have resulted in record deposit growth, improved customer satisfaction scores, and the rollout of advanced digital tools that have modernized the banking experience for over 300,000 customers. Notably, she spearheaded the bank's response to the COVID-19 pandemic by accelerating contactless services and remote capabilities, ensuring seamless operations amid challenging market conditions. Joan holds a Bachelor of Science in Business Administration from Shippensburg University and is actively involved in community organizations, including the Pennsylvania Bankers Association and local chambers of commerce. Her commitment to fostering inclusive banking practices and mentoring emerging leaders underscores her pivotal role in positioning Mid Penn as a premier community bank in the region.