Paul Fipps serves as President, Global Customer Operations at ServiceNow Inc., where he leads a worldwide team dedicated to driving customer success, renewals, support, and professional services. In this role, Fipps oversees operations that ensure millions of users across enterprises maximize the value of the ServiceNow platform, fostering long-term partnerships and operational excellence. His strategic vision has been instrumental in scaling ServiceNow's customer operations to support hyper-growth, with a focus on AI-driven innovations and proactive customer engagement. With over 25 years of experience in technology leadership, Fipps joined ServiceNow in 2017 after a distinguished career at Cisco Systems, where he held senior roles including Senior Vice President of Global Partner and Field Services and Vice President of Worldwide Technical Assistance Center Operations. At Cisco, he spearheaded transformations that improved customer satisfaction metrics, optimized global support infrastructures, and generated billions in recurring revenue through enhanced service delivery models. Under Fipps' leadership at ServiceNow, the company has achieved record-high Net Promoter Scores (NPS) and renewal rates exceeding 98%, while expanding its global footprint to serve over 85% of Fortune 500 companies. His commitment to customer-centric innovation continues to position ServiceNow as a leader in digital workflow transformation.