W. Kent Shortridge serves as Senior Vice President of Operations and Customer Service at ONE Gas, Inc., overseeing the company's natural gas distribution operations, pipeline integrity, emergency response, and customer service functions across its three-state footprint in Oklahoma, Kansas, and Texas. With more than 30 years of leadership experience in the natural gas industry, Shortridge joined ONE Gas in 2015, bringing expertise in operational efficiency, regulatory compliance, and safety management to drive the company's commitment to reliable energy delivery and exceptional customer experiences. Prior to ONE Gas, Shortridge held progressive roles at Questar Gas Company, culminating in Vice President of Operations, where he managed a large-scale distribution system, led infrastructure upgrades, and implemented advanced integrity management programs that significantly reduced risk and improved system reliability. His tenure there earned recognition for pioneering safety initiatives, including a behavioral-based safety program that achieved industry-leading incident rates and supported seamless service for over a million customers. At ONE Gas, Shortridge has spearheaded transformative projects, such as modernizing pipeline infrastructure, enhancing cybersecurity measures, and optimizing field operations through technology integration, resulting in top-quartile safety performance and high customer satisfaction ratings. A mechanical engineering graduate from Oklahoma State University, he actively contributes to industry groups like the American Gas Association, advocating for operational excellence and innovation in natural gas utilities.