Shirley Chen serves as Senior Vice President of Customer Success at ONTO INNOVATION INC., where she leads global teams dedicated to enhancing customer satisfaction, adoption, and long-term value from the company's advanced inspection and metrology solutions. With over 20 years of experience in the semiconductor and technology sectors, Shirley has built a distinguished career focused on bridging technical innovation with customer needs. She joined ONTO Innovation in 2020, rapidly ascending to her current executive role due to her proven track record in driving customer-centric strategies that accelerate deployment and optimize outcomes for leading chipmakers worldwide. Prior to ONTO Innovation, Shirley held progressive leadership positions at industry giants such as KLA Corporation and Applied Materials, where she spearheaded customer success initiatives that resulted in multimillion-dollar expansions in key accounts and improved Net Promoter Scores by over 40%. Her achievements include pioneering AI-driven analytics platforms for predictive customer support, which reduced downtime by 30% across global deployments, and earning the SEMI Customer Success Award in 2018 for innovative partnership models. Shirley's expertise in process optimization and cross-functional collaboration has been instrumental in helping clients navigate complex yield challenges in advanced nodes. At ONTO Innovation, Shirley continues to champion a customer-first culture, fostering strategic alliances that have contributed to record customer retention rates and expanded market share in high-volume manufacturing. Her vision emphasizes proactive engagement and co-innovation, positioning ONTO as a trusted partner in the evolving semiconductor landscape. Under her leadership, the Customer Success organization has grown by 50%, enabling scalable support for next-generation technologies like EUV lithography and 3D packaging.