Marlene M. Santos serves as the Executive Vice President (EVP) and Chief Customer Officer and Enterprise Solutions Officer at Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation. In her role, Santos is responsible for overseeing the company's customer experience and enterprise solutions, ensuring that PG&E delivers reliable and safe energy services to its millions of customers across Northern and Central California. Her leadership is instrumental in driving the company's commitment to customer satisfaction and operational excellence. Santos brings a wealth of experience to her position, having spent over two decades in the energy industry. Prior to her current role, she held various leadership positions within PG&E, where she demonstrated her ability to manage complex projects and initiatives. Her strategic vision and dedication to innovation have been key factors in her success, enabling her to implement transformative changes that enhance the company's service delivery and operational efficiency. Santos's professional journey is marked by her commitment to fostering a customer-centric culture and her ability to navigate the challenges of the energy sector. Among her notable achievements, Santos has been recognized for her efforts in improving customer engagement and satisfaction metrics at PG&E. She has led initiatives that streamline customer interactions and improve the overall service experience, contributing to the company's reputation as a leader in the utility industry. Her role as EVP and Chief Customer Officer and Enterprise Solutions Officer positions her at the forefront of PG&E's mission to provide safe, reliable, and affordable energy to its customers while advancing the company's sustainability goals.