President and Chief Executive Officer, The Progressive Corporation Mrs. Griffith has been with the company since 1988 and has held a series of executive leadership positions, including Chief Executive Officer (since 2016), Chief Human Resource Officer, Claims Group President (in charge of the entire Claims organization), President of Customer Operations (overseeing the contact center (sales and delivery), customer experience, systems experience, and workforce management groups), and Personal Lines Chief Operating Officer, where she overseeing the Personal Lines, Claims, and Customer Relationship Management groups. Mrs. Griffith s intimate knowledge of Progressive and her leadership experience gives her a deep understanding of our people and culture, operations, challenges, and opportunities. In addition to her extensive service with Progressive, Mrs. Griffith has enhanced her experience in the area of public company governance through her current and past service as a director of other public companies.