Lee K. Groom serves as the Executive Vice President and Chief Experience Officer (CXO) at Glacier Bancorp, Inc., a regional bank holding company headquartered in Kalispell, Montana. In his role as EVP and CXO, Groom is responsible for overseeing the company's customer experience strategy, ensuring that Glacier Bancorp delivers exceptional service and value to its clients across its network of community banks. His leadership in this area is crucial to maintaining the company's reputation for customer-centric banking. Groom brings a wealth of experience to his position, having spent over three decades in the banking industry. Prior to joining Glacier Bancorp, he held various leadership roles at other financial institutions, where he developed a deep understanding of the industry and honed his skills in customer experience management. Groom's professional background includes expertise in retail banking, branch operations, and strategic planning, which he leverages to drive Glacier Bancorp's growth and success. Under Groom's guidance, Glacier Bancorp has made significant strides in enhancing its customer experience. He has spearheaded initiatives to streamline processes, implement cutting-edge technology, and foster a culture of exceptional service throughout the organization. Groom's commitment to excellence and his ability to align the company's goals with customer needs have been instrumental in strengthening Glacier Bancorp's position as a leading community bank in the regions it serves.